Team Bonding Session: A Day to Collaborate

Southern Cross Group’s CEO Sam Johnson held a collaborative team bonding session at the prestigious Bankstown Central Centre to celebrate the efforts of our staff.

Security officers

Group General Manager Stephen Butt conducted a presentation on Customer Service Essentials and Principles followed by some First Aid Training.

The Vicinity Centres Management Team has applauded our Security Officers for their prompt response and coordination that turns out to be invaluable during this festive season.

We would like to thank our team for their ongoing commitment to excellence and ensuring the community is safe and has an exceptional centre experience whilst visiting our centre.

Great work Team Bankstown for all your dedication, hard work and loyalty to the organization.

Together we strive for better.


Why do you need a Facility Maintenance Service?

Maintaining a facility is not an easy task.  As there are various complex activities involved in facility maintenance.  While there are many facility maintenance services that are available, many facility owners feel, it is a wise idea to outsource their facility maintenance.   This article provides an analysis of the advantages and suggestions about facility maintenance service.

What are really some of the advantages of facility services?
One of the prime advantages of facility maintenance services would be that you would receive specialized services.  When we are talking about huge facilities that has more public using it, such a scenario enforces a specialized maintenance service.  Moreover, security is an aspect that cannot be taken lightly and it becomes essential to hire specialized service.

So, how does it help a business if they were to outsource their facility service to a maintenance expert?  First of all, Security is a special service and its importance cannot be underestimated.  The facility maintenance service guys keep your facility secured from any unwanted events.  Maintaining a facility is an uphill task.  If we truly understand the complex activities that are involved on facility maintenance, then we may be able to appreciate the work of the facility maintenance company.

Undoubtedly, a facility that is well maintained receive a positive customer experience.  This is something that every business strives for, to create a positive customer experience. Maintaining your facility with the top-notch people in the industry can help your business to win a positive customer experience.  Without doubt, such efforts builds the brand of your business and it might be a surprise that people note such aspects. The best bet is to outsource your maintenance activity to the leading industry experts in facility maintenance and experience a seamless experience in the way they handle your facility.

In conclusion from the above discussion you may feel that it is a wise idea to outsource your facility maintenance activity. The best facility maintenance services will be able to make a positive impression on you customers. In the end, it is best to leave the facility maintenance overhead to the industry experts and concentrate on the core values of your business.

Customer Left An Appreciative Note

One of our customers left an appreciative note for providing her medical assistance at Westfield.

When the customer injured herself in shopping center at Hurtsville, Noman, the duty guard, promptly provided her with first aid and rushed her to nearby hospital for medical assistance.

The customer highly appreciated his professional and prompt action and left home with happy customer experience.

Southern Cross Group salutes Noman Iqbal for his quick on feet action to assist the customer and for his humane touch in time of crisis.

facility maintenance service companies good in cleaning services

Cleaning services
First impression is the best impression.  Client visiting your business facilities should be taken back by surprise upon experiencing the emphasis that your facility attaches to cleanliness.  Business facilities should be kept clean and there shouldn’t be any compromise on that.  Most importantly, the assets contained in that particular business facility should be clean, so as to ensure its optimal use.  And to realize this mission, companies should capitalize the expertise of facility maintenance service companies that are good in cleaning services.


There are companies that offer commercial cleaning services and retail cleaning services as well.  Hence, depending on the need, business facilities should zero in on the appropriate cleaning service agency and should ramp up cleanliness in their facilities.

Commercial Cleaning Services
Facility maintenance service companies specializing in commercial cleaning service would be possessing expertise in ensuring cleanliness across commercial spaces like business facilities, shopping malls and other space.  Figure out how they can meet your customized cleaning expectations. Your business facility might be a huge one. Be meticulous in deciphering whether the agency with whom you are going to sign contract carry the necessary expertise and come out with a custom cleaning strategy.

Retail Cleaning Services
Maintaining the cleanliness in a retail space is extremely critical.  Retail hotspots generally attract customers almost on all days of the years.  Hence, retail companies should invest more in ensuring the cleanliness of their retail spaces.  Leveraging the assistance of professional retail cleaning services would be the best in the long run.  Cleaning the retail space is a bit complicated exercise given the merchandise architecture of various kind.

Southern Cross Security – Southern Cross Group

Congratulation to Southern Cross Group security team at Westfield Eastgardens on their prompt response and coordination during a few Cardiac Arrests which had occurred recently at the centre.


During this tough moments our Southern Cross Group staff were able to quickly perform CPR and revived our valued customers.

The diligence and empathy shown during this festive season was beyond measure.

Well done team and keep up the great work! #Australianshoppingcentre